A virtual assistant can give you an extra hand for doing stuff like email, online research, social media management, and other time-consuming tasks. As a businessman, you may have a heavy workload, and that doing these tasks can take you off from what you should be doing.

There are two ways you can hire a virtual assistant. You can directly hire a freelancer or work with a virtual assistant services company. What’s the difference? The former are usually self-employed and work solo. The latter, on the other hand, hire employees who are assigned to different clients. With freelancers, you do not need an intermediate company. With VA services companies, you usually talk to a project manager.

Let us take a look at the pros and cons of both to help you make the right decision.

Services Provided

The main factor in choosing outside contractors is whether they can do the job. At this point, how does the virtual assistant service evaluate the self-employed?

Virtual assistant service

With VA, you will immediately acquire a variety of skills. Since you are not working with one person, you can use their services for various tasks such as accounting and blogging with the entire talent pool. This can be done under a single contract.

You can hire a virtual assistant to manage the communication process (layoffs, thousands of emails, and call interruptions). They can set their schedule. They can even take care of your bookkeeping. Professional virtual assistants can also help your partner, find investors, research competitors, write content, manage social media, and maintain websites.

Although you have acquired many skills, you cannot verify the VA portfolio that will be allocated to your account. Therefore, you may not be satisfied with the employee’s service or attitude (although many services have rules governing this).


You have full control over who you work with. You can choose a free virtual assistant who has the exact knowledge and experience necessary to complete the task at hand. This is especially helpful if you need an outside contractor to help you with a project that requires certain skills.

Also, since you communicate directly, you can better judge whether your personality matches your team’s style.

Since a person may only have limited skills, they may need to hire freelance freelancers to complete different tasks. From a contract and payment point of view, this can be tedious.

Individual Support

Another important criterion when choosing between a virtual assistant and freelance services is the level of support received. These are the pros and cons of both.

Virtual assistant service

When using a VA service provider, a project manager is usually assigned. This person delegates tasks to the assistants depending on the specific circumstances. The project manager is your contact person. For repetitive tasks, you can also get a dedicated virtual appliance.

If you are not satisfied with the employee’s work, you can request a replacement. In most cases, if you are not satisfied with the service, you can also get a money-back guarantee.

When you assign a virtual assistant from service, they must be familiar with your project. Therefore, it is difficult for you to know exactly what you are getting. It may take a long time for many attendees to understand your workflow and requirements.


After working with freelancers for a period of time, they will likely get used to your work style and the type of tasks you do. They can take the time to adapt to your preferences.

You communicate directly with your assistant so that you can clarify your expectations directly. In short, you will establish a more stable working relationship with the free virtual assistant.

If you are not satisfied with the services of freelancers, you will not have many options. There is usually no money-back guarantee, and you cannot pass the problem on to anyone else.


Obviously, you need a virtual assistant who will provide you with the right skills and performance level. What you might forget to consider is your availability. After all, you need their help at some point, and they have to deliver on time, which is important.

Virtual assistant service

VA service providers generally have people who work 24 hours a day. Since they have a large team with a large number of projects, they need to make sure that all the work in progress is completed as quickly as possible. This means that when you have an assignment, they are more likely to respond quickly.

As mentioned above, the job is out of your control. Even if you can get full availability, a specific VA may not be the best option for outsourcing.


You can discuss the availability requirements in advance. In general, you can find a working model that suits both parties. Some freelancers may also work in your office so you can spend time in person.

Freelance virtual assistants are more likely to complete tasks on specific dates and times. They typically serve multiple clients at the same time, so they need to weigh their priorities. Unfortunately, sometimes the freelancer you are looking for will not be available with your help.


It is clear that the cost of an outsourcing project is your main factor when choosing an outside contractor. When trying to expand your business with VA, price is an important factor.

Virtual assistant service

Virtual assistant service providers usually offer a free trial before you start using their paid services. This is a great opportunity to test your work chemistry without having to invest a lot of money upfront.

After that, you have to pay the price of a monthly service or a certain number of hours. As mentioned above, they generally provide a money-back guarantee as well.

Although fees and payment terms vary, VA providers will require you to have higher payment obligations in most cases. Usually, you have to pay a monthly fee.

Since virtual assistant services serve the entire company, they can charge more to maintain their management structure.


In most cases, being self-employed will cost less than a VA. Freelancers have lower costs because they don’t have paychecks, office, or administrative expenses. They may charge you more flexible rates.

It can be one hour, for a completed task, or a flat monthly fee. Discounts are also possible with long-term cooperation.

As mentioned above, you are unlikely to get a money-back guarantee from a freelancer. This means that you will still have to pay them if you are not satisfied with their services. If you need different types of services, you may have to pay for multiple people instead of one, which can cause some problems.

Both VA services companies and freelancers offer great benefits for your business. They can give you a hand on time-consuming tasks. Choosing which one to hire will depend on your needs.

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